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**Surgery Closure**

On Thursday 24 January 2019 the surgery will be closed from 1pm for Trafford CCG GP Training Event. Please call NHS 111 if you require medical assistance during this afternoon.

If you child has missed their flu vaccination at school call 0333 358 3397, please see the flu clinics page for more details

Patient Participation Group - relaunch - see 'Patient Participation Group' for the minutes of this meeting and more information

Dr Lauren Clarke is going on Maternity Leave on 14 December 2018, whilst she is away Dr Huw Mccandless will be providing GP care for the practice Monday, Tuesday & Wednesdays each week

High Potency MDMA (Ecstasy) WARNING - please see attached leaflet and be very aware of what you are taking MDMA Warning

The Practice is now a collection point for Trafford South Foodbank - please bring in any donations of non perishable food or toiletries and place in the box in our waiting area.

RU Clear kits now available at the surgery please see 'Clinics & Services' 'Non NHS Services' for more information

Breast Screening at Wythenshawe Hospital - Eligible patients have recently been invited to attend routine breast screening. 808 patients attended from a total of 1074 invited (75%), 26 patients were reviewed in clinic and 3 cancers were detected. If you missed your invite please contact our Cancer Champions (Jo and Rebecca) at the surgery who will help you arrange a screening appointment.  If you have any worries or concerns regarding breast screening then please make an appointment with a GP to discuss.

On 12 April 2016 the surgery was inspected by the Care Quality Commission (CQC) and our overall rating was 'Good' with a rating of 'Outstanding' for people experiencing poor mental health. Please see CQC information page for full detailed report

Last month (January 2019) there were 86 patients who missed their appointment with the GP or Nurse

This is 14.3 hours of un used clinical time

This may increase your waiting time to see a clinician

If you know that you will be unable to attend your appointment please can you call the surgery so it can be used by someone else

We have a text messaging service which confirms and reminds patients of their appointments, please check with reception if you wish to use this service.

Patient Information - under the new GDPR (General Data Protection Regulations) from 25 May 2018 there is a new law that determines how your personal data is kept safe and processed and the legal rights you have in relation to your own data.

Please see the practice's Fair Processing Patient Information Leaflet for more information

Fair Processing Patient Information Leaflet


What do we mean by 'accessing health records'?

 This means that you can see and/or have copies of your health records. these records could be those at the hospital or those held by your GP, dentist, pharmacist or optician. They also include records written by health visitors, district nurse and other community staff as well as the ambulance service. Records include xrays, scan, reports etc.

 Why would I want to access my health records?

You may want to know what's been written in your health records for many reasons. You may be thinking of making a complaint about your healthcare. You do not need to tell anyone the reasons why you want access to your health records

Will I have to pay any charges?

  • No under the new GDPR (General Data Protection Regulation) there is now no fee providing there is not an unreasonable number of requests received in a short period of time. 

Are there any date or time restrictions on health records that I can access?

 No. You can request access to any health records that you know exists

How long should it take for my request to be processed?

You should be able to view and/or have copies of your health records within 28 days of your request being made and any necessary fee being paid.

 What if I am requesting access to health records of somebody who has died?

Your rights are different. As duty of confidentiality survives a patient's death then you have to have good reasons for wanting access. This may be because you are:

  • the patient's personal representative
  • an executor of their will
  • a person granted letters of administration by the probate registry or
  • a person with a claim arising out of the patient's death
  • you can only access health records that were made from 1 November 1991. Similar charges apply as above. You can ask for somebody to be present, to provide any necessary explanations of what is written in the health records

 Can my request be refused?

Yes. Where the record holder feels that it would cause serious harm to the physical or mental health of you or anyone else then you may be refused access. If you are refused access for this reason then you have the right to be advised about this refusal.

See the Practice's policy on Data Subject Rights

Data Subject Rights

Please complete the forms below if you would like to see or have a copy of your own medical records

Patient Request for Copy of Medical Records

If you wish to apply for a copy of the medical records for a 3rd party please complete the form below

Request for Copy of Medical Records for a 3rd Party


Online Access to Medical Records

There are different levels of online access available to patients:

  • Appointments, Repeat Prescriptions and Summary Information
  • Appointments, Repeat Prescriptions and Detailed Coded Record Access

If you wish to apply for online access to your medical records please contact the surgery for more information or complete the request form below and return to the surgery.

Please note that to access your records online you may be requested to provide id verification to ensure that users have a legitimate right to view the health records.

The practice will not automatically grant access to Detailed Coded Record Access. Patients wanting access to their Detailed Coded Information must complete and submit a Patient Online Access Application Form which is available below. We will also issue a Patient Information Leaflet which will provide more detail on this online access service

Online access is not currently available to patients aged between 12-18 years old

 Application for On Line Access to Medical Record

 Please return your completed form to reception together with your photo id

The practice utilises several different mediums to communicate with our patients, see attached document for more information

Patient Communication Mediums















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