CONWAY ROAD MEDICAL PRACTICE operates a ZERO TOLERANCE policy to violent and aggressive behaviour towards GP's, staff or other patients
The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient or who damages property. All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault
We expect all patients to be responsible and avoid attending the surgery under the influence of alcohol or illegal drugs. Any alteration of prescriptions is illegal and will not be tolerated.
If you are seriously unhappy with the quality of service you have the right to register with another practice without notifying us. Similarly, on the very rare occasions when a patient repeatedly ignores their responsibilities to the Practice, we have the right to remove the patient from our Practice list.
Examples of Unacceptable Standards of Behaviour
- Excessive noise eg recurrent loud or intrusive conversation or shouting
- Threatening or abusive language involving swearing or offensive remarks
- Derogatory, racial or sexual remarks
- Malicious allegations relating to members of staff, other patients or visitors
- Offensive sexual gestures or behaviours
- Abusing alcohol or drugs on practice premises
- Drug dealing on practice premises
- Wilful damage to practice property
- Threats or threatening behaviour
Our staff have the right to be treated with dignity and respect at all times
They should be able to do their jobs without being PHYSICALLY OR VERBALLY ABUSED
Most people respect this
Anyone found abusing the staff in person or on the telephone will be asked to leave the practice. This behaviour will NOT be tolerated
Removal from the Practice List
In exceptional circumstances a breakdown may occur between a doctor and the patient. If the breakdown is of a serious nature ie serious physical or verbal abuse to any member of the practice team, the doctors may feel that the doctor/patient relationship has been compromised. Steps may be taken to have the patient removed from the Practice list. Where possible, conciliation would always be the preferred route.
Reasons for removal will be given in writing
In rare cases because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the patient's family or entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put the doctors or their staff at risk