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Noticeboard

We welcome Dr Katherine Polson who is joining our clinician team from 1 November 2017

RU Clear kits now available at the surgery please see 'Clinics & Services' 'Non NHS Services' for more information

Breast Screening at Wythenshawe Hospital - Eligible patients have recently been invited to attend routine breast screening. 808 patients attended from a total of 1074 invited (75%), 26 patients were reviewed in clinic and 3 cancers were detected. If you missed your invite please contact our Cancer Champions (Jo and Rebecca) at the surgery who will help you arrange a screening appointment.  If you have any worries or concerns regarding breast screening then please make an appointment with a GP to discuss.

On 12 April 2016 the surgery was inspected by the Care Quality Commission (CQC) and our overall rating was 'Good' with a rating of 'Outstanding' for people experiencing poor mental health. Please see CQC information page for full detailed report

Last month (January 2018) there were 104 patients who missed their appointment with the GP or Nurse

This is 17.3 hours of un used clinical time

This may increase your waiting time to see a clinician

If you know that you will be unable to attend your appointment please can you call the surgery so it can be used by someone else

We have a text messaging service which confirms and reminds patients of their appointments, please check with reception if you wish to use this service.

Aggressive and Violent Behaviour

CONWAY ROAD MEDICAL PRACTICE operates a ZERO TOLERANCE policy to violent and aggressive behaviour towards GP's, staff or other patients

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient or who damages property. All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault

We expect all patients to be responsible and avoid attending the surgery under the influence of alcohol or illegal drugs. Any alteration of prescriptions is illegal and will not be tolerated.

If you are seriously unhappy with the quality of service you have the right to register with another practice without notifying us. Similarly, on the very rare occasions when a patient repeatedly ignores their responsibilities to the Practice, we have the right to remove the patient from our Practice list.

Examples of Unacceptable Standards of Behaviour

  • Violence
  • Excessive noise eg recurrent loud or intrusive conversation or shouting
  • Threatening or abusive language involving swearing or offensive remarks
  • Derogatory, racial or sexual remarks
  • Malicious allegations relating to members of staff, other patients or visitors
  • Offensive sexual gestures or behaviours
  • Abusing alcohol or drugs on practice premises
  • Drug dealing on practice premises
  • Wilful damage to practice property
  • Threats or threatening behaviour
  • Theft

Zero Tolerance

Our staff have the right to be treated with dignity and respect at all times

They should be able to do their jobs without being PHYSICALLY OR VERBALLY ABUSED

Most people respect this

Anyone found abusing the staff in person or on the telephone will be asked to leave the practice. This behaviour will NOT be tolerated

Removal from the Practice List

In exceptional circumstances a breakdown may occur between a doctor and the patient. If the breakdown is of a serious nature ie serious physical or verbal abuse to any member of the practice team, the doctors may feel that the doctor/patient relationship has been compromised. Steps may be taken to have the patient removed from the Practice list. Where possible, conciliation would always be the preferred route.

Reasons for removal will be given in writing

In rare cases because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the patient's family or entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put the doctors or their staff at risk

 



 
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